Win1 Privacy Policy – How We Protect Your Data

1. Overview

Win1 operates an online gaming platform for players based in the Philippines. As part of running that platform, we collect and process certain personal information about the people who register and play with us. This policy sets out exactly what information we collect, why we collect it, how long we keep it, and what rights you have over it.

We take data privacy seriously. Every player who creates a Win1 account trusts us with personal and financial information, and we are committed to handling that information responsibly and securely. This policy applies to all users of the Win1 website and mobile application.

2. Data We Collect

The type of information we collect depends on how you interact with Win1. In general, we collect the following categories of data:

Registration and Account Information

When you create a Win1 account, we collect your full legal name, date of birth, email address, mobile number, and a secure password. This is the minimum required to open and maintain a player account on the platform.

Identity Verification (KYC)

To comply with standard financial security requirements and to process withdrawals, we may ask you to submit a copy of a valid government-issued ID (such as a Philippine passport, SSS ID, UMID, or driver's licence), proof of address, and in some cases a selfie with your ID. These documents are used solely for verification purposes.

Financial and Transaction Data

We record all deposits, withdrawals, bets, and game activity associated with your account. This includes transaction amounts in Philippine Peso, timestamps, payment method details (such as the last four digits of a bank account or the registered mobile number of an e-wallet), and transaction references. Full payment account numbers are not stored on Win1's systems.

Technical and Usage Data

When you access Win1 through a browser or the mobile app, we automatically collect certain technical information: your device type, operating system, browser version, IP address, session duration, pages visited, and interaction patterns. This helps us maintain platform stability, detect unusual activity, and improve the user experience.

Communications Data

If you contact Win1 support or respond to a platform notification, we keep a record of that communication. This includes support chat logs, emails, and any information you voluntarily provide when raising a query or complaint.

3. How We Use Your Data

Win1 uses the personal data we collect for the following purposes:

• To create and manage your player account
• To verify your identity and age as required before processing withdrawals
• To process deposits and withdrawals in PHP through your selected payment channel
• To detect and prevent fraud, money laundering, and other prohibited activity
• To provide customer support and respond to your queries
• To send account-related notifications such as OTP codes, transaction confirmations, and security alerts
• To improve the platform, fix bugs, and optimise the experience across mobile and desktop
• To apply responsible gaming tools and monitor for indicators of problematic play
• To comply with applicable legal and regulatory obligations

4. Legal Basis for Processing

Win1 processes your personal data on the following grounds:

5. Sharing Your Data

Win1 does not sell your personal data to third parties. We may share your information with trusted service providers and partners only where necessary to operate the platform. This includes:

• Payment processors and local e-wallet partners — to facilitate PHP deposits and withdrawals through channels such as GCash, Maya, and Philippine bank transfers. These providers handle only the data required to complete each transaction.
• Identity verification services — to support KYC checks on submitted documents. Document data shared with these providers is used solely for verification and is not retained beyond what is necessary.
• Technology and hosting providers — to maintain platform infrastructure, data storage, and security monitoring.
• Legal and regulatory authorities — where we are required by law to disclose information, such as in response to a court order or a formal legal process.

All third-party providers who handle Win1 player data are required to maintain appropriate security standards and to use that data only for the specific purpose for which it was shared.

6. Data Retention

Win1 retains personal data for as long as your account remains active and for a defined period after account closure. Transaction records and KYC documents may be retained for longer periods where required by applicable financial security standards.

When data is no longer required for any legitimate purpose, it is securely deleted or anonymised. If you request account closure, we will confirm the applicable retention period for your data at that time.

7. Security Measures

We use a combination of technical and organisational measures to protect your personal data. These include SSL encryption for all data transmitted between your device and Win1's servers, secure password hashing, OTP-based verification for sensitive account actions, and restricted internal access to personal data on a need-to-know basis.

Our platform is accessible via secure HTTPS connections on both desktop and mobile. Account login on the Win1 app and mobile browser includes additional verification steps to guard against unauthorised access.

While no online system can guarantee absolute security, Win1 continuously monitors for unusual activity and responds promptly to any potential security incidents. If you suspect that your account has been compromised, contact our support team immediately and update your password.

8. Cookies and Tracking

Win1 uses cookies and similar technologies to keep your session active, remember your preferences, and gather analytics data about how the platform is used. We use the following types of cookies:

• Essential cookies — required for the platform to function. These cannot be disabled.
• Session cookies — temporary cookies that expire when you close your browser. They are used to maintain your logged-in state during a session.
• Analytics cookies — used to understand how players navigate the platform so we can make improvements. Data collected is aggregated and does not identify you individually.
• Preference cookies — used to remember your settings and choices within the platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain platform features.

9. Your Rights Over Your Data

As a Win1 player, you have the following rights regarding your personal data:

• Right to access — you can request a copy of the personal data Win1 holds about you.
• Right to correction — if any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion — you can request that we delete your personal data, subject to our legal retention obligations.
• Right to restriction — you can ask us to limit how we process your data in certain circumstances.
• Right to withdraw consent — where processing is based on your consent (such as marketing messages), you can withdraw that consent at any time.
• Right to object — you can object to processing carried out on the basis of legitimate interest.

To exercise any of these rights, contact Win1 support through the platform. We will respond to verified requests within a reasonable timeframe. Requests related to data deletion are subject to completion of any outstanding verification steps and applicable retention requirements.

10. Minors

Win1 does not knowingly collect personal data from individuals under the age of 21. Our platform is strictly for adults who meet the minimum age requirement. If we become aware that an account belongs to someone under 21, that account will be suspended immediately and all associated data reviewed. Parents or guardians who believe a minor has registered on Win1 should contact support immediately.

11. Changes to This Policy

Win1 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable requirements. When material changes are made, we will publish the updated policy on this page with a revised effective date. For significant updates, we may also notify registered players through in-platform messages or email.

Your continued use of Win1 after any update constitutes your acknowledgement of the revised policy. If you disagree with any change, you may close your account by contacting support before the updated policy takes effect.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, you can reach Win1 through the support channels available within the platform. You can also visit the FAQ page for answers to common account and security questions.

For questions about your account or platform features, the Platform page provides an overview of how Win1 works.